Neo — 5. Evolve

Carrier billing

TRK…0098$42.18

Dimensional weight rebill

PRO#…2207$63.90

Residential surcharge

TRK…7460$18.50

Address correction

Warehouse orders

SO-4821312 cartons

Ship date · Mar 4

SO-480963 pallets

Ship date · Mar 4

SO-477208 cartons

Ship date · Mar 3

Unified recordMatched in 0.4s

ChargeTRK…0098 → OrderSO-48213

$42.18

Carrier error

$42.18DIM weight not billableTRK…0098

$63.90Invalid residential flagPRO#88341

$51.20Duplicate accessorialTRK…3391

$38.75DIM weight not billableTRK…6627

Customer charge

$18.50Bad address on orderTRK…7460

$24.90Oversized packageSO-48810

$16.20Address correctionTRK…2058

Internal issue

$27.00Missing PO referenceSO-47720

$33.40Unlabeled hazmat unitSO-46115

$21.80Late manifest uploadSO-47002

Dispute filedAutomated

4,180 claims filed within 24 hours of detection

Customer notificationAutomated

2,610 notifications billed as pass-through to clients

Warehouse reviewRouted

1,450 tasks assigned to floor supervisors for sign-off

Finance reconciliationAutomated

2,040 entries synced to the general ledger

Carrier escalationAutomated

860 aged claims escalated to carrier account reps

$0

↑ 94% of claims recovered

CLM-2207 · DIM weight$42.18

Submitted In review Approved

CLM-8841 · Residential$63.90

Submitted In review Approved

CLM-4419 · Late refund$54.30

Submitted In review Approved

$188,400 recovered this quarter

Pattern detected 38% of orders

Customer A ships oversized boxes, triggering repeat dimensional-weight rebills.

Switch to a 12 × 9 × 4 mailer

$214,800 / yr saved

Pattern detected 1 in 5 shipments

Carrier B mislabels commercial stops as residential, adding avoidable surcharges.

Validate address type at label print

$83,500 / yr saved